People

Managing Partners

Bill Edwards

Former Managing Director of Directgov, and Director of e-Communications in the UK Office of the e-Envoy, Bill is a global leader in customer-facing government, and was the chief architect of Directgov (www.direct.gov.uk), and the underlying business process for a new customer-focused service delivery model. He has led the development of major one-stop, citizen-centric, multi-channel service delivery initiatives in Eastern Europe, the Middle East, the SE Asia and Australia.

Bill has a unique combination of government, IT, marketing communications and delivery expertise, which enables him to architect the internal and external components and processes needed to implement successful pan-government/private sector delivery programmes. He has proven programme management expertise from the successful delivery of complex citizen facing services. Through his international work, Bill has a detailed understanding of how the leading online government services operate around the world.

Chris Parker

After a 14 year career in the UK government, Chris co-founded a consultancy business in September 2004. In the five years previous to this, he led the team in the UK Prime Minister’s office which developed and delivered one of the world’s most successful eGovernment strategies. After successfully meeting all the stretching targets which had been set by the Prime Minister in 1999, Chris wound up the Office of the e-Envoy in 2004, and established a strategic consultancy business to provide advice and support to governments. Along with other senior civil servants from the Office of the e-Envoy, Chris went into consulting to provide strategic advice and support to Government leaders responsible for driving IT-enabled transformation, within the public sector and across the wider economy. In this role, Chris has consulted extensively, working with over 35 governments around the world on all aspects of citizen service transformation.

Manager, Middle East

Filippa Price

Filippa has an extensive background working in complex delivery projects for both the public and private sector. She spent over four years working with multiple UK Government Departments to deliver common infrastructure, such as the Government Gateway. She ran the cross-government governance arrangements to support the UK’s common infrastructure and shared services, reporting to the CIO Council. In 2008 she joined the CS Transform team, and has consulted extensively with governments – focusing on programme management, business case development and benefits management.

A selection of our consultants

John Borras

John Borras is a globally-acknowledged expert and leader on e-government interoperability. As the UK government’s Director of Technology he developed the world’s first interoperability framework (the UK’s eGIF) and has subsequently played significant leadership roles within the international e-Government standards community. He supports CS Transform’s work on interoperability with governments and with the ICT sector around the world.

Chris Butler

Chris is a highly experienced and qualified enterprise solutions, standards and integration consultant and an experienced business process specialist, with a vast spread of experience in both public and private sectors. A long-standing member of the British Computer Society (BCS), Chris' track record in the application of technology solutions and architectures to business problems is excellent.

Mohan Datar

Mohan is one of the leading e-Government professionals in India, with over 35 years of experience in both the public and private sectors – both as a government CIO and as a professional consultant. He regularly conducts a trimester course on e-Government for MBA students of NMIMS University, Mumbai India, and makes his expertise and experience available to CS Transform clients around the world.

Shauneen Furlong

Shauneen is a Senior Consultant with CS Transform, and lectures on e-Government and project management with the University of Toronto and around the world. She has recent senior executive level and management experience in a number of Government of Canada central agencies and departments over a period of 20 years, most recently Executive Director, Government On-Line, Government of Canada. She is one of a handful of Canadian executives who were part of the policy development and implementation team in the Treasury Board Secretariat that initiated the Government On-Line initiative across the federal government.

Tom Gibbs

As the former Director of Solutions Architecture with Intel Corporation, Tom is a world-leader in ICT architectural innovation. Key areas of consulting expertise focus on the application on technology innovation (including Cloud Computing, Service Oriented Architectures, Web 2.0, and wireless technologies such as WiFi and WiMAX) to deliver business change within the public sector.

Thomas Hart

Based in Beijing, Thomas is an internationally-recognised expert in ICT policy. Between August 2005 and June 2009, he was working as Regulatory Key Expert of the EU-China Information Society Project, consulting the Chinese Central Government on shaping the Information Society policy framework. Before that, he was working on Communications and Media Policy Projects for the German-based Bertelsmann Foundation. He is an economist and holds a Ph.D. on European Telecommunications Policy.

John Jackson

John is an energetic leader with extensive general management experience derived in public and private sectors at board level in the UK and internationally. Formerly a CEO of Cable and Wireless, he has worked on citizen service transformation initiatives with us in Europe and the Middle East.

Olavi Köngäs

As Chief Information Officer of the Finnish Government between 1997 and 2004, Olavi’s leadership helped establish Finland as one of the world’s foremost e-Governments. He now consults extensively, bringing his expertise and experience to CS Transform clients around the world.

Laurence Millar

Following a successful career delivering strategic change through the use of ICT in both the public and private sectors, Laurence became Chief Information Officer of the New Zealand Government in 2004. In this role, he helped make New Zealand an acknowledged leader in e-government, introducing world-leading innovations in identity management, IT governance, shared services and many other domains. In 2009, he moved into consulting, making his expertise and experience available to CS Transform clients around the world.

Elizabeth Muller

Elizabeth joined the CS Transform team after 5 years at the OECD where she was responsible for projects on e-Government and the information society. In this capacity she worked with 30 OECD countries, leading the work on organizational change, citizen centricity, the digital divide, and the business case for e-Government. She has wide consulting experience with governments around the world, and is a leading expert in how governments can use ICT to develop a more sustainable, lower-carbon future.

Arvo Ott

As the Chief Information Officer for the Estonian government between 1993 and 2005, Arvo played a pivotal role in designing and implementing a leapfrog strategy which has made Estonia one of the leading innovators in e-Government. He now manages the e-Governance Academy, and also consults extensively, bringing his expertise and experience to CS Transform clients around the world.

Sharna Quirke

Sharna is a leading expert on government strategy to develop a digitally inclusive society. Starting her career in the Australian civil services, she then moved to the UK to advise the UK government on the use of personal data in public service delivery. She led the development of the UK government’s data sharing policies, publishing the UK’s strategy for the UK Government’s vision statement for information-sharing, aimed at improving Government efficiency and enhancing benefits for the service user. Sharna has developed programmes and policies for local and central governments, on the impact and benefits of technology in service delivery - specifically focusing on empowering citizens, increasing knowledge and information, and engaging socially excluded groups.

Peter Stevens

Peter is an expert in the development and delivery of citizen-centric online services. As Launch Director and Director of Strategy and Products for the UK’s Directgov, Peter was at the heart of developing the UK’s flagship digital delivery service. He has supported the CS Transform team in delivering citizen-centric service transformation with governments around the world. Prior to his work on Directgov, Peter played key roles in the delivery of private sector services, including Egg, the UK’s first internet-only bank. Peter is an expert in the design and delivery of CRM.