Mojauprava: the Croatian Government portal

In 2006, Government ministries in Croatia were at an early stage in online service delivery, and they realised that there were inadequate resources in terms of number of people and their skills to successfully deliver information and services online. Where content and services was already online, Ministries were struggling without the business processes to keep it relevant, up-to-date and focused on citizen needs.

The CS Transform team were brought in by the eCroatia Office to shape the overall strategy, vision and delivery roadmap for a one-stop shop for citizen-centric service delivery, starting with a portal as the first building block towards a longer term multi-channel one stop government service. The roadmap included:

• a high-level delivery and resource plan

• definition and description of each of the workstreams required

• deliverables and milestones for each workstream

We then led the product development workstream during the implementation phase, including:

• developing the strategic business case for the portal

• ensuring that the entire process was informed by citizen research

• developing the branding strategy

• advice on development of a citizen-centric identity

• management service to underpin future development of the portal.

The portal went live in September 2007 – delivered in a record time of six months.

www.mojauprava.hr