Building the business case for community-based access to eGovernment services: UK

UfI is a government-owned company responsible for delivering e-learning and community-based learning in the UK; and manages the UK’s national network of 3000+ UK online centres (which offer community-based access to the Internet). UfI asked the team from CS Transform to:

• Develop the strategic business case for investment to enable UK online as an effective channel for e-service delivery, including through facilitated access to Directgov
   

• Build an effective stakeholder engagement strategy, aimed at maximizing the chances of that business case being approved by the UK’s Treasury.

Our methodology included:

• review of existing data and draft business case gap analysis between current material and best practice standards for business cases
   

• facilitated workshops to develop an agreed outline of the strategic business case, and an agreed stakeholder engagement plan
   

• development of a “benefits realisation map” for the entire programme, setting out an integrated framework to show how programme inputs flowed through to initial impacts and the wider social and economic outcomes
   

• development of a model to quantify the impact on UK GDP of the extra take-up of e-Government services that this investment will deliver.

The team’s report was accepted by client, and resulted in a successful funding bid.